CUSTOMER SERVICE PRINCIPLE

Understanding the customer: Understand and recognize the importance of all customers and their specific need related to lighting requirement.

Communication: Proper Listening, responsive, understand the sense of urgency and communicate promptly & honestly with the customer

Provide options: make available the possible alternatives to the customer and help the customer to select the most suitable option.

Problems as opportunities: Take any problem as an opportunity to improve. Solving problems will enable us to raise the quality of our products and services.

Demonstrations: To provide experience with the lighting solutions by suitable demonstrations to help the customer to take the right decisions.

Tailored solutions: to provide tailored solutions those are right for the specific customer and to strive for customer delight.